Local Business Spotlight (LBS) interviews Jeff Gilbert, President of Gilbert’s Professional Pest Control located in Carlisle, PA.
Jeff: We provide General Pest Control Services and Wood Destroying Insect services. We provide professional consultations for insect control and or elimination. We also sell materials/pesticides over the counter for the do it your self-er.LBS: How long has your company been in business?
Jeff: 38 years.
LBS: How would you describe your current customer base?
Jeff: Our current clients are a mix of local citizens. We cater more to the mid to older residents of the area.
LBS: What makes your company unique?
Jeff: What makes us different, is that we are local and all our employee’s live locally and we cater to local people. We are not a Mega company, but a small company that takes pride in the clients we serve.
LBS: What are some of the main reasons you like living/doing business in the Carlisle area?
Jeff: It is still a small community, where people know people.
LBS: Tell us more about your own story and why you started this business in the first place.
Jeff: I was working for a larger company back in the 70’s and Carlisle area was my route. I noticed that at that time there was no local Pest Control firm here. Every Pest Control Co. came out of either Harrisburg or Hagerstown. Seemed like a good fit for me at the time.
LBS: What have been some of your biggest challenges?
Jeff: Trying to figure out unique situations for proper control and or elimination of certain pests. The one that has me baffled now are the Brown Marmorated Stink Bug. Give it time and I’ll figure that out as well.
LBS: What are some of the values that made you grow to the level you are at today?
Jeff: Treating people like people. I enjoy taking care of other peoples pest problems. In my business I find it fun more than just a job.
LBS: How has your company changed over the past year, few years or longer?
Jeff: Went from a much bigger firm to a smaller firm. More in touch with people.
LBS: What kind of trends are you noticing in your industry that might affect your customers or our community?
Jeff: Pest Control (1 man) shows are popping up all over the country as well as here in Cumberland County. It makes for some mean competition. Hard for a bigger company to compete. We sell pride along with excellent service.
LBS: If someone is looking to purchase what you offer, what advice can you give to help them make the best buying decision?
Jeff: Find a company that is small and dedicated to their clients. We are just that!
LBS: What advice would you give someone who wants to set up their own business, in general?
Jeff: Think long and hard about it. It can be a pain in the ass at times. Start with a good attorney and a CPA. They can direct you down the road.
LBS: How can a potential customer learn more about your business, and it’s products and/or services?
Local Business Spotlight thanks Jeff Gilbert for allowing us the interview!